Caravan Park cancellation and no-show policy

To secure a confirmed booking, credit card details are required as security for the accommodation charges.

This secures your booking for the period of your intended stay and guarantees your site, cabin or van upon arrival.

If you wish to stay beyond the period of your original booking, we request that you advise us as soon as you are aware so that we may extend both the booking and your occupancy of your original room.

Cancellation of low and high season bookings

(1) In the event of confirmed cancellation prior to seven days before your arrival date, we will endeavour to relet the site, cabin or van - which is usually possible - and in that case you will be charged a 10% booking fee.

If we do not relet the site, cabin or van, you will be charged a fee equivalent to one night's accommodation of the booking.

(2) In the event of confirmed cancellation within seven days before your arrival date, you will be charged a fee equivalent to one night's accommodation of the booking.

(3) In the event of a failure to show on the booked date, you will be charged a fee equivalent to the accommodation charges for the period of booking.

This policy is applied to cover the distinct possibility of our inability to relet the room at that late stage.

Reasons for policy

While we always regret the necessity to impose charges upon guests who do not use the accommodation, we have found it necessary to make these charges for the certain circumstances set out above in the hope that it will encourage guests to assist us in advising of any travel changes at an early time to allow us to relet the room with minimal loss.

We believe our cancellation policy is more generous than most, particularly in our offer of accommodation credit in a number of circumstances.

We hope you will understand the basis of our policy and keep us informed of your plans to avoid any unnecessary charges.

Thanking you for your support.

Management and staff of the Pinnacles Caravan Park

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